Integration with third-party applications – such as call center solutions or CRMĭetermining the right PBX upgrade for your organizationįor those looking for a cloud solution to replace their enterprise PBX, there are three approaches we recommend to clients depending on their needs.International phone numbers - International calling plans enable to you make international calls however the ability to purchase non-US phone numbers (other than dial in conferencing) is not available yet.Response Group Services - to provide call routing to departments or groups of people who manage certain types of calls such as customer service or help desk.Automated attendant – for callers to be transferred to an extension without operator assistance.
Skype for Business on-premises currently provides all the features and functionality to replace your enterprise PBX however, the following features are currently not yet available with Skype for Business Online: On-Premise PBX features not yet available in Skye for Business Online PSTN calling plans from Microsoft require an additional commitment and are available as either a National or International/National plan. These capabilities are available as an add-in complement to E3 licensing or available as a benefit with the E5 plan. With the addition of a Microsoft PSTN calling plan to a Cloud PBX subscription it also enables employees to make and receive traditional phone calls and use features like hold, forward, resume, and transfer, without the need for any premise based hardware.
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In the meantime, it is important to understand how to best take advantage of the benefits of Skype for Business online while maintaining any required functionality.Ī closer look at the new Skype for Business capabilities:
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Over the next 12-18 months, Microsoft will continue to rollout additional features to support these services and bring them up to full parity with on-premises Skype for Business.
New capabilities such as Skype Meeting Broadcast, PSTN conferencing, and Cloud PBX with an option to add PSTN calling are now offered as part of Microsoft’s Office 365 E5 plan. No more scrolling through your chat history-just click Gallery under the chat name to see all the files, links, and photos in the conversation.This past November, Microsoft announced the launch of several new Skype for Business communications services to modernize voice, video, and meeting experiences. Chat Media Gallery-Looking for the link or photo sent a few weeks ago? The Chat Media Gallery makes it easy to find files, links, and photos shared in a conversation, whether it was yesterday or last month.Find within conversations-You can now easily find messages in the current conversation by typing the word or phrase you want to find in the search box.Just click a message in the notifications panel to jump into the conversation. Click the bell icon to see reactions to your messages, in group conversations, or if someone quoted you-all in one central place. Notifications panel-Grab a cup of coffee and catch up on what you’ve missed in your notifications panel.Call recording-Capture special moments in a Skype call with your loved ones or record important meetings with colleagues.HD video calling-Experience HD in one-to-one or group video calling, now with call reactions.Here’s a look at the latest features on Skype for Web:
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You can now enjoy our latest features from any desktop (Windows 10 and Mac OSX10.12 or higher) with the latest versions of Microsoft Edge or Google Chrome. We are pleased to announce the launch of the new Skype for Web. We continue to be driven by the opportunity to connect our global community of hundreds of millions of users, empowering them to feel closer and achieve more together. Skype has always been about bringing people together.
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